Frequently Asked Questions

SHIPPING POLICY

All online orders require 3-5 business days to be processed.

*Shipping speed is dependent on which USPS mailing option is chosen at check out, please check below on this page for further information.

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ORDERS SHIP VIA: USPS & USPS INTERNATIONAL

ALL ONLINE ORDERS ARE FINAL, WITH NO REFUNDS OR EXCHANGES.

*Exceptions to this policy are for customers who receive incorrect color/size from the one(s) purchased, an EXCHANGE for the correct color is initiated only AFTER we receive the product back for review. Please email us within 30 days after the order is made to ensure assistance with your order, Thank you.

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BEFORE ANY DISPUTES ARE FILED PLEASE REACH OUT TO US FOR ASSISTANCE, WE’RE WILLING TO HELP ALL CUSTOMERS WHO HAVE ANY TROUBLES WITH THEIR ORDER/SHIPMENT.

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EMOTIONAL THERAPY/MALOVISIONS, LLC is NOT responsible for ANY lost and/or stolen packages. We will help customers find the best solution with the Shipping Company used, however, WE DO NOT SHIP REPLACEMENTS, REFUND, STORE CREDIT, EXCHANGE, OR DISCOUNT FOR ORDERS THAT ARE LOST AND/OR STOLEN.

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Domestic Shipping within the United States, this shipping option does not provide insurance for ANY packages. Delivery expectation is within 2-7 business days.

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Domestic Shipping within the United States, this option does come with insurance for all packages with a value up to $100 USD. Delivery expectation is within 1-3 business days

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International Shipping option to 245 countries across the globe. This option does not provide insurance for ANY packages/orders. Delivery expectation is within 7-21 business days.

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International Shipping option for 245 countries across the globe. This option does provide insurance for all packages with a value up to $200 USD. Delivery expectation is within 6-10 business days.